Exchange and Shipping Policy

Please read the following carefully.

Exchange-Only Policy

  1. Orders cannot be altered or amended once processed.
  2. If your order contains a pre-order item, it will be shipped once all items are available. Estimated delivery dates for pre-order items are provided as a rough estimate.
  3. All products are final sale, however exchanges will be allowed on case by case basis. Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  4. Please email hello [at] pomelohatpress dot com to request an exchange. Provide clear images or videos depicting the problem within 7 days of delivery, along with a detailed description. Items sent back to us without first requesting an exchange will not be accepted.

Shipping Policy

  1. Lettermail option available on select items within Canada. There is no tracking for Lettermail.
  2. Shipping to USA is weight based. There is not sales tax for USA-bound shipments.
  3. Everything in a single order will be shipped together, unless otherwise specified.
  4. Orders where everything is in stock will packed and shipped out within 5 business days. Transit times will depend on your location.
  5. Shipping delays may arise due to various factors, including customs processing, import regulations, adverse weather conditions, and unforeseen events such as COVID-19. Please understand that these delays are beyond our control.
  6. We are not responsible if a package cannot be delivered because the address is incorrect, if there is no place to drop off the package, or if it wasn’t picked up in time at the post office. If the package is returned to us, we will cancel and refund your order, less shipping and return fees charged to us.
  7. The website currently only allows shipping options for Canada and USA only, unless otherwise specified. Shipping to other countries available upon request (shipping will be extra).
  8. The customer is responsible for their own country duties, taxes, import fees, and/or VATs charged by customs.

Thank you for your interest in Pomelo Hat Press ❤️

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